Log files are maintained and analysed of all requests for files on this website's web servers. Log files do not capture personal information but do capture the user's IP address, which is automatically recognised by our web servers.

Aggregated analysis of these log files is used to monitor website usage. These analyses may be made available to Optimum Appointments Ltd staff and partner agencies to allow them to measure, for example, overall popularity of the site and typical user paths through the site.

Except as stated already, Optimum Appointments Ltd will make no attempt to identify individual users. You should be aware, however, that access to web pages will generally create log entries in the systems of your ISP or network service provider. These entities may be in a position to identify the client computer equipment used to access a page. Such monitoring would be done by the provider of network services and is beyond the responsibility or control of Optimum Appointments Ltd.

Optimum Appointments Ltd will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, Optimum Appointments Ltd reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of Optimum Appointments Ltds web services.

As a condition of use of this site, all users must give permission for Optimum Appointments Ltd to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by Optimum Appointments Ltd is kept secure.

What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit. We use the term "cookies" in this policy to refer to all files that collect information in this way.

Use of cookies

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences or analytics.

Corporate website

www.optimumappointments.com(cookies set from northupvc.com)

Cookie nameCookie typeDuration
Random character string Session Until the browser is closed
plg_system_eprivacy Persistent 12 months

Third-party cookies

JotForm (.jotformeu.com)

Cookie nameCookie typeDuration
__cfduid Persistent 7 years

Google Maps

On some pages we embed interactive maps using Google Maps API which also offers direction information using Google Local Search API. The following cookies will be set if you agree to view them (cookies set from google.com).

Cookie nameCookie typeDuration
PREF Persistent 2 years
NID Persistent 6 months
 

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. View Google's privacy policy.

Cookie nameCookie typeDurationDescription
__utma Persistent 2 years This Cookie is used to identify unique visitors to our sites. The results are sent to our Google Analytics account so that we may see how many unique visitors come to this site based over a period of time.
__utmb Persistent 12 months This cookie is used by Google Analytics to determine the visitor session times on our sites. Each time you visit a new page on the site the cookie is set to expire within 30 minutes, if it does not find an existing cookie, a new one is created.
__utmc Session Until the browser is closed This cookie is used by Google Analytics in conjunction with __utmb to determine visitor sessions. Unlike __utmb this cookie does not have an expiry date, it determines whether a new session should be created based on whether you have previously closed your browser, re-opened it and come back to the site.
__utmz Persistent 6 months This cookie is used by Google Analytics to determine the type of referral used by each visitor to arrive at our site. The cookie determines if the user has come directly to the site or via a search engine, email or email campaign. We use this data to understand how our users arrive at the website.

 

How to Manage Cookies

As we explain in our use of cookies above, cookies help you to get the most out of our website.

If you do disable our cookies you may find that certain sections of our website do not work. For example, you may have difficulties viewing articles or using contact forms etc.

How to enable and disable cookies using your browser

Google Chrome

  • Click on the 'wrench' icon on the browser (usually found top-right corner) to open the tools menu
  • From the tools menu select 'Options'
  • Click the 'Under the Hood' tab from the menu on the left.
  • In the 'Privacy' section, select the 'Content settings' button
  • To enable cookies: select 'Allow local data to be set' option
  • To disable cookies: select 'Block all cookies' option
  • Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Microsoft Internet Explorer 6.0, 7.0, 8.0

  • Click on 'Tools' at the top of your browser window and select 'Internet Options'
  • In the options window navigate to the 'Privacy' tab
  • To enable cookies: Set the slider to 'Medium' or below
  • To disable cookies: Move the slider to the top to block all cookies
  • Note there are various levels of cookie enablement and disablement in Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies

Mozilla Firefox

  • Click on 'Tools' at the browser menu and select 'Options'
  • Select the Privacy panel
  • To enable cookies: Check 'Accept cookies for sites'
  • To disable cookies: Uncheck at 'Accept cookies for sites'
  • Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

Opera

  • Click on 'Setting' at the browser menu and select 'Settings'
  • Select 'Quick Preferences'
  • To enable cookies: check "Enable Cookies"
  • To disable cookies: uncheck "Enable Cookies"
  • Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/

Safari on OSX

  • Click on 'Safari' at the menu bar and select the 'Preferences' option
  • Click on 'Security'
  • To enable cookies: In the 'Accept cookies' section select 'Only from site you navigate to'
  • To disable cookies: In the 'Accept cookies' section select 'Never'
  • Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

All other browsers

Please look for a "help" function in the browser or contact the browser provider.

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